Terms and conditions

1. Definitions

User – any person who visits the online store www.mouseos.ro

Customer – natural person / legal person who makes an online order

Club, Account – section of this online store whose access requires a valid email address (user) and a related password. The account allows the Buyer to set their own favorite delivery addresses, favorite product lists, keep their reviews, have a history of orders placed, etc.

Products and Services – any product or service mentioned in the Order, to be provided by the Seller to the Customer.

Site, Store – the online store hosted at the web address www.mousesos.ro, including all its subdomains, pages and subpages.

Order, Online Order – an electronic document with a Seller and a Customer as parties, through which the Customer expresses its option to purchase certain Products and/or Services offered by the Seller and subsequently pay their consideration.

Seller – CONTOUR PROCONSULTING STUDIO srl, having the following identification data: Unique Registration Code RO 43481730, registered at the Trade Register with no. J40/17717/2020, with headquarters in Bucharest, str.Al.Privighetorilor No. 82-84, C3-5, sector 1

Contract – an Order confirmed by the Seller, whereby the Seller agrees to sell and deliver the Products and/or Services and the Customer agrees to purchase, receive and make payment for these Products and/or Services.1. DefinitionsUser – any person who visits the online store www.mouseos.roCustomer – natural person / legal person who makes an online orderClub, Account – section of this online store whose access requires a valid email address (user) and a related password. The account allows the Buyer to set their own favorite delivery addresses, favorite product lists, keep their reviews, have a history of orders placed, etc.Products and Services – any product or service mentioned in the Order, to be provided by the Seller to the Customer.

Courier – entity under public or private law that provides express courier services.Courier – entity under public or private law that provides express courier services.

2. Intellectual property rights

The content of the mouseos.ro website (images, texts, graphic elements, scripts, software, design rights, model rights, patents, trademarks) is the property of CONTOUR PROCONSULTING STUDIO srl. and its suppliers/collaborators and is protected by the Copyright and Related Rights Act and intellectual and industrial property laws. The use without the consent of CONTOUR PROCONSULTING STUDIO srl of any of the elements specified above is punishable according to the legislation in force. The Mouseos logo is a registered trademark and belongs to CONTOUR PROCONSULTING STUDIO srl. The fact that the mouseos.ro website uses a registered trademark name or logo does not constitute an advertisement for that company. CONTOUR PROCONSULTING STUDIO srl does not assume responsibility for damages caused by using the content of the Site.

3. Order

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order, including the fact that he is at least 18 years old to legally purchase alcoholic beverages. Orders placed after hours, on weekends or on non-working days (legal holidays) will be processed and prepared for Delivery starting on the next working day.
Also, the Buyer, by sending the Order, gives his consent to the use of his personal data by the Seller. The Seller will process this personal data for the sole purpose of processing the order initiated by the Buyer and keeping in touch with him regarding information about his order.
By completing the Order, the Customer agrees that a CONTOUR PROCONSULTING STUDIO srl representative will contact him through one of the communication methods agreed by the Parties (e-mail or telephone) for personal confirmation of the Order, if this is established at a time given as necessary by the Seller.
Mouseos.ro can refuse the delivery of an order without any obligations between the parties and without a party being able to claim damages, for the following types of situations:
Online transaction failed;
Situations in which a certain product appears on the website with incorrect data (related to availability, price, product details, etc.);
Non-acceptance of the transaction by the Seller's or Customer's bank;
Incomplete or incorrect data provided by the Client;
The Client's activity may cause damage to the Site or CONTOUR PROCONSULTING STUDIO srl partners;
Consecutive failed deliveries;
Other objective reasons: if there are doubts about the payment method.
If an Order placed by the Customer cannot be delivered by the Seller, we undertake to inform the Customer of this fact as soon as the impossibility of delivery is established and to return the value of the Order to the account specified by him (valid only if the Customer has y completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order, including the fact that he is at least 18 years old to legally purchase alcoholic beverages. Orders placed after hours, on weekends or on non-working days (legal holidays) will be processed and prepared for Delivery starting on the next working day.
Also, the Buyer, by sending the Order, gives his consent to the use of his personal data by the Seller. The Seller will process this personal data for the sole purpose of processing the order initiated by the Buyer and keeping in touch with him regarding information about his order.
By completing the Order, the Customer agrees that a CONTOUR PROCONSULTING STUDIO srl representative will contact him through one of the communication methods agreed by the Parties (e-mail or telephone) for personal confirmation of the Order, if this is established at a time given as necessary by the Seller.
Mouseos.ro can refuse the delivery of an order without any obligations between the parties and without a party being able to claim damages, for the following types of situations:
Online transaction failed;
Situations in which a certain product appears on the website with incorrect data (related to availability, price, product details, etc.);
Non-acceptance of the transaction by the Seller's or Customer's bank;
Incomplete or incorrect data provided by the Client;
The Client's activity may cause damage to the Site or CONTOUR PROCONSULTING STUDIO srl partners;
Consecutive failed deliveries;
Other objective reasons: if there are doubts about the payment method.
If an Order placed by the Customer cannot be delivered by the Seller, we undertake to inform the Customer of this fact as soon as the impossibility of delivery is established and to return the value of the Order to the account specified by him (valid only if the Customer has already paid for that Order). The return will be made within a maximum of 10 working days from the date on which the Customer expressed his intention to have the value of the Order returned to him by phone and/or email. paid for that Order). The return will be made within a maximum of 10 working days from the date on which the Customer expressed his intention to have the value of the Order returned to him by phone and/or email.

4. Discounts, discounts, vouchers

Any type of discount, regardless of type (either through a voucher code or through loyalty points converted by the Customer into actual discounts), can be applied within the limits announced by the Seller both through the website and through other sources of mass information (advertisements, banners, social media campaigns, etc.). The products that will benefit from the universal discount offered by the Seller will be marked suggestive, by indicating the value in lei of the discount or, as the case may be, by indicating the applied discount percentage. The customer will be able to view both the old price, to which the discount was applied, and the new price, resulting from the discount. Discounts will be applied within the limit of available stock, the period during which the discount is valid being exclusively at the Seller's choice.

5. Delivery

The Seller undertakes to deliver the Goods in the door-to-door courier system to the Customer through its Partners.

The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

The Seller will deliver the Goods and Services only on the territory of Romania.

6. Service and products price

The final price paid by the Customer consists of the product price + related shipping and/or collection costs. All prices related to products and services sold through the mouseos.ro website are expressed in Lei and include VAT. The price of products and/or services may be reduced, as appropriate, by applying discounts, if applicable.

The prices of the Goods and Services displayed on the website www.mouseos.ro include VAT. according to the legislation in force.

The price, payment method and payment term are specified in the Order. The Seller issues an invoice to the Customer for the Products and Services delivered, the Customer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force. Payment of the Order can be made by cash on delivery to the courier (either cash or by card), online by card or by payment order.

7.Cookies policy

Cookies are small text files that can be used by websites to make their use more efficient. This Site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

The site uses the following types of cookies:

- Necessary (mandatory for the optimal functioning of the Site)

- Preferences (ensures the display of content and the operation of certain sections of the Site in the manner preferred by the User)

- Statistics (helps the Seller to obtain anonymous traffic and performance indicators, such as the number of views of a page).

- Marketing (used to track Users from one site to another. The intention is to display ads and advertisements relevant to the User).

8. Data personal processing

The data provided by the Customer to the Seller are confidential. They will be made available only to those Partners without whom the Order launched by the Customer could not otherwise be processed (for example Couriers or Online Payment Processors). CONTOUR PROCONSULTING STUDIO srl does not assume responsibility for the way in which the Partners process the personal data of the User and/or the Client.
Information of any nature provided by the Buyer/Customer to the Seller will remain the property of the Seller, according to the legislation in force. The Customer or User has the right to request the deletion of his personal information from the Site's databases after the Order procedure has ended. In this case, the Client can send an email to office@mouseos.ro to request the deletion of his personal data from the Website's databases.
CONTOUR PROCONSULTING STUDIO srl collects through the Site and uses personal data also for marketing, statistical and advertising purposes (the latest special offers and discounts or about the availability of certain products), but only under the conditions and limits approved by the User. Otherwise, the User's personal data will be used by the Seller exclusively for purposes related to Orders, not for marketing activities and statistical data.
CONTOUR PROCONSULTING STUDIO srl undertakes not to distribute the personal data of Clients or Users to third parties without first obtaining their consent in this regard. In exceptional cases, the Seller may have to disclose the personal data of the Customers / Users, The data provided by the Customer to the Seller are confidential. They will be made available only to those Partners without whom the Order launched by the Customer could not otherwise be processed (for example Couriers or Online Payment Processors). CONTOUR PROCONSULTING STUDIO srl does not assume responsibility for the way in which the Partners process the personal data of the User and/or the Client.
Information of any nature provided by the Buyer/Customer to the Seller will remain the property of the Seller, according to the legislation in force. The Customer or User has the right to request the deletion of his personal information from the Site's databases after the Order procedure has ended. In this case, the Client can send an email to office@mouseos.ro to request the deletion of his personal data from the Website's databases.
CONTOUR PROCONSULTING STUDIO srl collects through the Site and uses personal data also for marketing, statistical and advertising purposes (the latest special offers and discounts or about the availability of certain products), but only under the conditions and limits approved by the User. Otherwise, the User's personal data will be used by the Seller exclusively for purposes related to Orders, not for marketing activities and statistical data.
CONTOUR PROCONSULTING STUDIO srl undertakes not to distribute the personal data of Clients or Users to third parties without first obtaining their consent in this regard. In exceptional cases, the Seller may have to disclose the personal data of the Customers / Users, following the procedure established by law, at the request of an institution or a public authority (especially from the bodies responsible for national security and crime fighting). the procedure established by law, at the request of an institution or a public authority (especially from the bodies responsible for national security and crime fighting).

CONTOUR PROCONSULTING STUDIO srl does not assume responsibility for the way in which the Partners process the personal data of the User and/or the Client.

Information of any nature provided by the Buyer/Customer to the Seller will remain the property of the Seller, according to the legislation in force. The Customer or User has the right to request the deletion of his personal information from the Site's databases after the Order procedure has ended. In this case, the Client can send an email to office@mouseos.ro to request the deletion of his personal data from the Website's databases.

CONTOUR PROCONSULTING STUDIO srl collects through the Site and uses personal data also for marketing, statistical and advertising purposes (the latest special offers and discounts or about the availability of certain products), but only under the conditions and limits approved by the User. Otherwise, the User's personal data will be used by the Seller exclusively for purposes related to Orders, not for marketing activities and statistical data.

CONTOUR PROCONSULTING STUDIO srl undertakes not to distribute the personal data of Clients or Users to third parties without first obtaining their consent in this regard. In exceptional cases, the Seller may have to disclose the personal data of the Customers / Users, following the procedure established by law, at the request of an institution or a public authority (especially from the bodies responsible for national security and crime fighting).

Customers / Users can request additional information about CONTOUR PROCONSULTING STUDIO srl's Privacy Policy by sending an email to office@mouseos.ro. A CONTOUR PROCONSULTING STUDIO srl representative will respond to requests.

Types of Data Collected

Through the Site we collect the following personal data, necessary for the Processing of Orders:

- Name and surname

- Full address

- Contact data (phone number, email address)

- Bank details (if opting for online payment by card)

As the case may be, at the choice of the Users / Customers, the Seller may use their personal data to send them marketing information by email.

Data protection

The personal data of Users and/or Customers are stored in the databases of the Site and are offered for access only to persons/systems authorized by the Seller to process the order and/or, if applicable, to persons/systems authorized to carry out campaigns email marketing. Access to the databases is done with a user and password, under security conditions. The server on which the Site is hosted uses security measures designed to protect databases containing personal data from cyber attacks or interventions by unauthorized persons. CONTOUR PROCONSULTING STUDIO srl takes all measures to ensure that the personal data of Users and/or Clients are processed and stored under optimal safety conditions, but the risk of information leakage is always present. Users and/or Clients give their consent regarding the processing of personal data through the Site knowing and accepting this risk.

9. Products. return

 The CONTOUR PROCONSULTING STUDIO srl team makes every effort to ensure that the products and services delivered in the Order are of the highest quality. However, if the Customer has problems with the ordered products and wants to return them, he can contact us at the email address office@mouseos.ro or at no. by phone 0738 802 196. A CONTOUR PROCONSULTING STUDIO srl representative will answer your requests.

10. Force majeure

Neither party can be held liable for non-performance (total or partial) or late performance of its obligations, if they were caused by force majeure. The parties will notify each other of the specific case of force majeure and all necessary measures will be taken to limit the consequences of the event.

If within 15 days the force majeure event does not cease, the parties have the right to cancel the Order without claiming damages, the force majeure being then proven according to the legislation in force.

11. Liability

The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the use of the Goods and Services after delivery, in particular for loss, destruction or for the defective or irresponsible use of the Goods and/or Services. CONTOUR PROCONSULTING STUDIO srl always encourages the responsible consumption of alcoholic beverages, in accordance with the law and in compliance with medical recommendations regarding cases where the consumption of these beverages is dangerous.

By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (email address and password) and for managing access to the Account. To the extent permitted by the legislation in force, the Client / User / Buyer is responsible for the activity carried out through his Account.

By creating the Account and/or using the Content and/or placing the Orders, the Client/User/Buyer fully and unequivocally accepts the Terms and Conditions of the Site in the latest updated version, which is communicated within the Site, existing on the date the Account is created and /or the use of the content and/or on the date of placing the Order.

After the creation of the Account, the use of the Content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.

The Terms and Conditions of the Website may be modified at any time by CONTOUR PROCONSULTING STUDIO srl, and they are binding on the Clients / Users / Buyers from the date of publication on the Website. Acceptance of the Terms and Conditions of the Site is confirmed by simply using the Site and the Services offered by it. If a User / Client / Buyer does not agree with the present Terms and Conditions, he must not continue using the Website www.mouseos.ro. If any provision of these Terms and Conditions is held to be invalid under applicable law, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid in their entirety. Only the provisions considered invalid will be removed, without affecting the remaining provisions.

14. Conflict resolution

The contract will be governed and interpreted in accordance with Romanian law. Any conflict arising between CONTOUR PROCONSULTING STUDIO srl and the Clients will preferably be resolved amicably. If this is not possible, the first solution is mediation, under the law, and if this fails, the competent Romanian courts at the Client's domicile are appealed.